jaya9's Privacy Policy

1 Introduction and Scope of Policy

This Privacy Policy ("Policy") applies to all users of the jaya9 platform. By using jaya9's website, mobile application, and related services, you are considered to have accepted the terms of this policy.

jaya9 operates an online gaming and betting platform for users in Bangladesh. This policy describes in detail how the information you provide during registration, transactions, and gameplay on this platform is stored and processed.

To understand the full terms of our services, please read the Terms and Conditions page, where user rights and responsibilities are discussed in detail.

2 Information We Collect

jaya9 collects certain information for the purpose of providing services, ensuring account security, and complying with applicable regulations.

2.1 Information You Provide Directly

Information you provide directly during registration and account use:

• Full name and date of birth (for age verification — users must be 21 years or older)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• National ID card or other document information for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system information
• Page visit time and session duration
• Information collected through cookies and similar tracking technologies
• Gameplay history, betting activity, and transaction details

2.3 Information Received from Third Parties

For the purpose of fraud prevention and identity verification, supplementary information may in some cases be received from trusted third parties. Such collection is always conducted within the applicable legal framework.

3 Purpose of Using Information

jaya9 uses collected information only for the following purposes:

1. Account registration, management, and security assurance
2. Processing deposits and withdrawals — minimum deposit ৳200 and minimum withdrawal ৳800
3. Age verification — confirming the 21+ age requirement for all casino and betting activities
4. Fraud detection and account protection
5. Providing customer support — via 24/7 live chat and email
6. Providing information on relevant bonuses and promotions
7. Improving platform quality and enhancing user experience
8. Implementing responsible gaming tools and safeguards

jaya9 never sells your personal information to unauthorised third parties or transfers it inappropriately for commercial purposes.

4 Information Sharing and Disclosure

In certain circumstances, jaya9 may share collected information with the following parties:

4.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing, technology infrastructure, and customer support. These parties may only use the information within the scope of their assigned work and operate under a strict confidentiality agreement.

4.2 Legal Obligations

Disclosure of information may be required under applicable Bangladeshi law, judicial orders, or legitimate requests from government authorities. In such cases, jaya9 provides only the minimum information necessary to fulfil its legal obligations.

4.3 Fraud Prevention

In the interest of account security and preventing fraudulent activity, relevant information may be exchanged with industry-standard fraud detection systems and related service providers.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the jaya9 website and application.

5.1 Types of Cookies

• Essential Cookies: Required for storing login sessions, language preferences, and security features.
• Functional Cookies: Used to remember your personal preferences and settings.
• Analytics Cookies: Used to monitor usage patterns and improve the platform.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect the normal functioning of the platform.

6 Data Security Measures

To ensure the security of your information, jaya9 has adopted industry-standard technical and organisational measures:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) is always stored in encrypted form
• Firewall and intrusion detection systems on server infrastructure
• Internal staff access to information is restricted to a strict "need to know" basis
• Regular security testing and vulnerability assessments
• A defined procedure for rapid response in the event of a data breach

7 Data Retention Period

jaya9 retains user information only for as long as it is needed to provide services or as required to meet legal obligations.

7.1 Active Accounts

All relevant information is retained while the account remains active. Transaction history and gaming records are kept for a specified period.

7.2 Closed Accounts

Even after an account is closed or deleted, certain information may be retained for a specified period for legal, regulatory, or fraud prevention purposes. Once that period ends, the information is securely deleted or anonymised.

8 User Rights

As a jaya9 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of inaccurate or incomplete information.
• Right of Deletion: In certain circumstances you may request deletion of your information, though it may not be possible to delete all information where legal obligations exist.
• Right to Object to Processing: You may object to the processing of your information in certain cases.
• Right to Portability: You may request your information in a structured and convenient format.

To exercise these rights, contact the jaya9 customer support team. We will aim to respond to your request in a timely manner within the applicable legal framework.

9 Responsible Gaming and Data Protection

jaya9 encourages users to maintain healthy gaming habits. To this end, collected gameplay data helps monitor user gaming behaviour.

If unusual gaming patterns are detected, our system may alert the user or offer assistance. Read the Responsible Gaming Guidelines page for more information, where setting safe gaming limits and self-exclusion options are discussed.

Information collected for this purpose is used solely for user protection and is never disclosed to third parties for marketing purposes.

10 Protection of Minors' Information

jaya9's services are for adults aged 21 and over only. We do not knowingly collect or store any information from minors.

An age verification process is in place at the time of registration. If we become aware that information from a minor has been inadvertently collected, the relevant account and information will be deleted immediately.

11 Policy Changes

jaya9 reserves the right to update this privacy policy periodically. If any significant changes are made, users will be notified in the following ways:

• A notification will be sent to the registered email or mobile number
• A relevant notification will be displayed when logging in to the platform
• The "Last Updated" date at the top of this page will be changed

If you continue using the platform after changes are made, you are considered to have accepted the terms of the updated policy. Answers to basic privacy-related questions are also available in our Frequently Asked Questions (FAQ) section.

12 Contact and Complaints

For any questions or complaints about this privacy policy, or to exercise your information rights, contact the jaya9 customer support team. Our support team is available in both Bangla and English, seven days a week, 24 hours a day.

For requests relating to information rights, identity verification may be required. We aim to respond within a reasonable time after receiving your request.